Comments on: Help the Help!

By: 英文家教

英文家教 — Mon, 14 Sep 2009 07:35:24 +0000

Good read. I have made a twitter post about this. Hope others find it as interesting as I did.

By: neil

neil — Sat, 14 Jul 2007 21:28:44 +0000

Matt,yeah but why is this a crusade?
You know thats the way it is.
Everyone knows thats the way it is.
Why is this so unpalatable to SW that you need to deliver up a cross referenced offering with a bow tied around and in short order?
It seems some unseen unnamed divine SW entity has feigned to channel through charman matt for a limited list of pre filtered submissions…
OK well I suppose we can be grateful for some attention if even reluctant, disbelieving, or secretly perplexed but doesn’t that say something unflattering about the receptiveness to customer experience in general.
Why can’t the writers department just have listened to the comments already made and use their brains and initiative to redo it?
All along the help notes should have been evolving as a matter of course.
What have people been doing that they havent noticed users looking for ‘how to’ video, surfacing tutorials and explanations at forums?
hmm well enough already its only a comment..

PS hey Ricky I thought I would visit.. )

By: neil

neil — Sat, 14 Jul 2007 20:28:44 +0000

Matt,yeah but why is this a crusade?
You know thats the way it is.
Everyone knows thats the way it is.
Why is this so unpalatable to SW that you need to deliver up a cross referenced offering with a bow tied around and in short order?
It seems some unseen unnamed divine SW entity has feigned to channel through charman matt for a limited list of pre filtered submissions…
OK well I suppose we can be grateful for some attention if even reluctant, disbelieving, or secretly perplexed but doesn't that say something unflattering about the receptiveness to customer experience in general.
Why can't the writers department just have listened to the comments already made and use their brains and initiative to redo it?
All along the help notes should have been evolving as a matter of course.
What have people been doing that they havent noticed users looking for 'how to' video, surfacing tutorials and explanations at forums?
hmm well enough already its only a comment..

PS hey Ricky I thought I would visit.. )

By: matt

matt — Sat, 14 Jul 2007 02:32:33 +0000

Thanks, Ricky. This is important. Some SW folks want to chat, and rather than going to a battle of wits unarmed, I thought I’d prepare a little. Also, I want to make sure that I’m kind of in touch with other users as well so I’m not crusading for something completely off the wall.

By: matt

matt — Sat, 14 Jul 2007 01:32:33 +0000

Thanks, Ricky. This is important. Some SW folks want to chat, and rather than going to a battle of wits unarmed, I thought I'd prepare a little. Also, I want to make sure that I'm kind of in touch with other users as well so I'm not crusading for something completely off the wall.